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Field Service


E-PAK’s teams of professional, knowledgeable, factory trained technicians are available for on-site service, training and support. Get the most out of your investment by utilizing our experts to increase production rates, optimize throughput, and decrease down time.

E-PAK SERVICE TERMS AND RATES

Field Service Terms:

  • A purchase order number must be issued and received at E-PAK prior to any service arrangements being made by E-PAK.
  • Unless alternate arrangements are made prior to scheduling, all service invoices are payable, NET 15.
  • If total service call is estimated to be $2500 or more, a down payment may be required.
  • A 3% fee is assessed to all credit cart orders over $3000
  • All purchase orders should be faxed to (219) 325-0634 Attention: Customer Service
  • Prices subject to change without notice. Please call for current pricing.

Field Service Rates:

  • $850 per 8 hour weekday (8:00am to 5:00pm, 1hr allotted for lunch)
  • $110 per hour for partial days after minimum service requirements are met
  • $125 per hour for any hours worked over 8 per day
  • $1000 per 8 hour day-weekend

Travel Expenses:

  • Airfare, and associated expenses, actual cost
  • Auto rental, actual cost
  • Fuel, actual cost
  • Hotel charges, actual cost.
  • Mileage will be billed at $0.54/mile (or current IRS standard millage rates)
  • Labor $50/hour weekday
  • Labor $75/hour weekend

 Meals:

  • $40/day within USA
  • $50/day within Canada

Parts

  • Determined at the time of the service call and may be added to service call purchase order or included in a separate PO #

Minimum Charges

  • A minimum charge of four (4) service hours and two (2) travel hours will be assessed regardless of actual time spent. Customer is entitled to use the four-hour service time in any way he deems necessary, whether it is actual service or operator training.

Off-time

  • If a field service technician is required to stay while customer plant is closed or due to customer circumstances, standard minimum (8) hour-day will apply. Should weekend holdover be required, standard (8) hour weekend-day will apply.

** RATES LISTED ABOVE ARE SUBJECT TO CHANGE WITHOUT NOTICE

Schedule Field Service

If you chose to opt out of installation when making your purchase, it’s not too late call and schedules it now. Hit the ground running with E-PAK Machinery, Inc. installation services!

 

 

Thank you to those of you on the frontlines of this #crisiscoronavirus who continue to fight, help and serve our communities! Shout out to our Field Service Technicians keeping the #essentialbusiness / manufacturers up and running.


In this unprecedented time when our customers need us most we want you to know that our commitment to high-quality service has never been more important than it is right now.


We are dedicated to the safety and health of our customers and staff and will remain vigilant with our protocols to maintain our commitment to our customers .


This is a challenging time for everyone. Despite the disruption, stress, and anxiety you may be experiencing, know that we are here for you, working tirelessly to assure that all your service needs are met.


We feel we have a responsibility as your packaging partners, to continue to offer our service and support and remain a constant in this ever changing situation.


As always, in addition to our Field Service E-PAK Machinery offers 24 hour, 7 days a week, 365 days a year , over the phone technical assistance by calling (800) 328-0466


Stay safe, stay strong and Know that you can count on us to deliver the best service in the industry! #fieldservice #epakmachinery #inthistogether